What areas do you cover?
I am based in Cheltenham and mainly cover Gloucestershire. However, I’m also willing to travel within a wider area.
How and when do I pay?
An invoice will be provided at the end of each session booked.
A 50% deposit is required to secure each booking, then full payment of the balance is required at the end of each completed session. I accept bank transfer (BACS) or cash.
What other costs might there be?
Locations up to 20 miles from GL53 are included within the cost of the service then charged at 50p per mile thereafter.
If paid for parking is required, this will be agreed with you and invoiced at cost to you on completion of the project.
Do I need to be present during sessions?
Yes, its really helpful for you to be there as there will be decisions to be made that only you can make. During a project, there may be some occasions when certain tasks can be started together and then I can continue alone.
Do I need an initial consultation?
Yes, I offer a free 30-minute no obligation telephone consultation to chat about your project and goals and understand what you would like to achieve from the organising and decluttering process.
How long will the process take?
During the 30-minute free telephone consultation, we’ll discuss your goals and agree on a length of time for our session if you decide to go ahead. Each organising project is unique. They may occasionally take a little more time than planned, depending on how quickly selection decisions are made and if there are any unforeseen circumstances.
Will you make me throw lots of things away?
No, this will always be your decision. I am there to support you and will help you to decide what to keep and what to recycle, donate or dispose of. We will work through each room and items together and make decisions based on whether you use it, how often and how many you have. It would also depend on the goals you set yourself at the start of the session, but it is ultimately your decision what stays and what goes during the process.
Are you insured?
I have full Public Liability and Professional Indemnity Insurance with Westminster Insurance.
I am also a member of the Association of Professional Declutterers and Organisers (accredited experts, fully insured, registered for data protection, committed in professionalism and in compliance with industry standards).
Will you take photos?
I’ll ask if you’re happy for me to take photos for my website/social media. Photos can also be a great motivator for you to keep your space decluttered and organised in the future.
Can you take items away for me?
I can take up to 2 large bags of items per session for charity.
I don't hold a waste disposal licence but am happy to advise you on how to recycle, donate or help you to load a car.
What do I need in preparation for our session?
All you need to do to prepare is to consider what you want to achieve during your sessions. There is nothing else you can prepare. Don’t worry about tidying before I arrive, as it is good to see your space and how you are currently using it.
Should I buy any storage boxes before you arrive?
No, this isn’t necessary. Where possible we will look at what you already have and what can be repurposed. It’s much better to buy only what you actually need after we’ve decluttered and know what’s staying.
Will you clean too?
My role is to support you with decluttering and organising, so I don’t offer a cleaning service. However, I do have surface wipes if we wish to clean/wipe any surfaces as part of the organising process.
I would really like your help, but I am embarrassed.
Please don’t feel embarrassed. It is absolutely ok to ask for help and we all need to from time to time. I offer a non-judgement service and would love to be able to help you with your goals.